Regulation

Sparrow Mediation Ltd is a company registered in England and Wales. The company number is 13027767, and the registered office is: Office 9, White Cliffs Business Centre, Honeywood Road, Whitfield, Dover, Kent, CT16 3EH.


Sparrow Mediation Ltd was founded by Tabitha Nice. I am a Civil Mediation Council (CMC) Registered Mediator and follow the European Code for Mediators, which you can download here. My email address is tabitha@sparrowmediation.co.uk


Sparrow Mediation Ltd is registered with the Information Commissioner’s Office under registration number ZA828133.

Complaints Procedure

1. I strive to provide participants with the highest possible service standard. If a participant at mediation believes that those standards have not been met, please speak with me during the mediation.


 2. If not during the mediation, please email me and we can arrange a call to take place.


 3. If we cannot resolve your complaint in a conversation, or if you would prefer not to speak, please submit your complaint in writing by email.


​4. I will acknowledge any complaints in writing within 5 working days of receipt.


​​5. I will investigate and respond to any complaints within 20 working days of receipt. On occasions, further time may be required, and I will let you know in writing if that is the case.


​6. If you are still concerned following a review, you can appeal to the Civil Mediation Council on certain grounds. You can find details of the CMC's appeal processes here.

Privacy and Cookies Policy 

How we handle your personal data

Sparrow Mediation Ltd is the “data controller” for the purposes of data protection law.


We are committed to protecting your privacy and complying with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use and safeguard your personal data, and how we use cookies on my website.

Personal Data We Collect

We may collect and process the following categories of personal data:


  • Contact details – such as name, address, email address and telephone number.



  • Case information – information provided by you in relation to a mediation or enquiry, including correspondence, documents and statements.


  • Professional information – details of advisers, representatives or counterparties involved in a mediation.


  • Technical information – such as IP address, browser type, and usage data when you visit my website.


  • We will only collect data that is necessary, relevant and proportionate to the services we provide.

How we Use Personal Data

We use your personal data for the following purposes:


  • To respond to enquiries and provide information about my services.


  • To conduct mediations, including pre-mediation preparation and follow-up.


  • To comply with my professional and legal obligations.


  • To manage my business operations, including internal administration and

            record-keeping.


  •  To improve the website and monitor its usage.

Lawful Basis for Processing 

We process personal data only where we have a lawful basis under UK GDPR, which may include:


  • Contractual necessity – where processing is required to provide my services.


  • Legal obligation – where processing is required by law or regulation.


  • Legitimate interests – where processing is necessary for the operation of my business and does not override your rights.


  • Consent – where you have given us explicit consent, for example to receive updates

Data Sharing

We treat your personal data as confidential. It will only be shared where necessary:


  • With professional advisers, experts or other parties to the mediation, but only with your knowledge and consent.


  • With regulators or law enforcement agencies, where required by law.


  • We do not sell or trade personal data to third parties.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes for which it was collected, and to comply with legal and professional obligations. Typically, mediation records are destroyed at the end of a mediation but some data will be retained for a period of six years after the conclusion of the matter, unless a longer period is required by law.

Your Rights

Under UK GDPR, you have the following rights:


  • Access – to request a copy of the personal data I hold about you.


  • Rectification – to request correction of inaccurate or incomplete data.


  • Erasure – to request deletion of your data where there is no lawful reason to retain it.


  • Restriction – to request limits on how I process your data.


  • Data portability – to receive your data in a structured, commonly used format.


  • Objection – to object to processing based on legitimate interests.


  • To exercise your rights, please contact me.


You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Cookies

This website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device.
 

We use:

  • ​Essential cookies – required for the website to function.

  • Analytical cookies – to help us understand how the website is used and improve its performance.

  • You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.

Updates to this Policy

We may update this policy from time to time. Any changes will be posted on my website with an updated revision date. Last updated 8 July 2026.